Co-op customers have shared their feedback through NCG’s Customer Experience (CX) Program. Their message is clear: product availability is the single strongest driver of loyalty at food co-ops.
We collected survey responses from 76% of NCG member co-ops to develop the 2025 Food Co-op Impact Report. Here’s how the data stacks up over the past several years compared to goals we have set for our community of co-ops as a whole.
JTMM Black History Month in February presents an opportunity for food co-ops to build relationships with Black-owned businesses, suppliers, chefs and local organizations in your community. It also provides a platform to inform and inspire co-op shoppers.
Black History Month in February presents an opportunity for food co-ops to build relationships with Black-owned businesses, suppliers, chefs and local organizations in your community. It also provides a platform to inform and inspire co-op shoppers.
Millennials and Gen Z are reshaping the consumer landscape, driving the next wave of growth through intentional, informed and values-driven choices. SPINS highlights key trends and sheds some light on mindset of “Next Gen” consumers.
The Big Game seems to turn everyone into a football fan for at least one day. NCG offers resources that can help your co-op prep for the national food frenzy and help shoppers get ready to celebrate with food.
After strong results in 2024 and early 2025, sales growth for NCG’s system is slowing as we enter 2026. Consistently delivering outstanding quality and service will be the key to earning our customers’ business and retaining recent growth.
