MM Contact types are simple tags for the various roles and duties among coop staff positions. NCG uses contact types to tag content on our website to make it easier to find. We also tag user profiles to match a person’s duties at their co-op and to target individuals for newsletter updates, email announcements about specific programs, and to grant access to NCG’s discussion forums.
Cheese
Responsible for cheese department. Receives the NCG Fresh bi-weekly email newsletter update.
Co-op Board Admin
Co-op staff member who provides administrative support to the co-op’s board of directors.
Co+efficient User
Persons responsible for collecting and entering Co+efficient metrics in the online portal and leading work to improve metrics each year. Licensing restrictions allow only two persons with this designation per member co-op.
Co+op U Admin
Responsible for maintaining a current list of staff in NCG’s online solution for training and professional development. Receives the NCG People and Culture monthly email newsletter update. Only one person should receive this designation per co-op.
CoMetrics User
Individuals at the co-op with access to the CoMetrics dashboard for reporting and benchmarking tools. Limited to key contacts at a co-op, typically the DR, the finance manager and operations or store managers. Each user is granted unique credentials and may include access for data submission.
Coupon Processing Contact
Responsible for filling out manifests, packing and shipping Co+op Deals, new member and manufacturer coupons to NCG’s coupon processor.
Demo Contact
Responsible for the co-op's active and passive demos. Receives the NCG Purchasing weekly email newsletter update.
Designated Rep
The co-op's lead representative in NCG matters. Our primary contact. Commonly referred to as a DR. Receives the NCG DR corridor weekly email newsletter update and access to the DR discussion forum. Only one DR is allowed per member co-op.
Emergency/Successor DR
The person to contact in case of emergency or when the DR is inaccessible. Only one person can receive this designation per co-op.
Finance Manager
Responsible for financial reporting, payables, receivables and NCG accounting matters. Similar position titles may include accounting manager and bookkeeper. Receives the NCG Finance bi-weekly email newsletter update and access to the finance discussion forum.
Flyer and Coupon Ordering Contact
Responsible for ordering Co+op Deals flyers and/or both the bi-monthly and new member coupons. Will have access to online ordering tools and the ability to adjust shipping information and quantities. Receives communications about flyer orders and coupon events, as well as the NCG Purchasing weekly email newsletter update.
Front End/Customer Service
Responsible for front-end operations, customer service desk and/or cashier supervision.
General Manager
Guides the co-op’s growth and development, frequently supervises a management team, usually the highest authority outside the board of directors, and may oversee the performance of multiple locations. Often, but not always, the co-op’s designated representative (DR) to NCG.
Grocery
Responsible for packaged grocery department. May include oversight of frozen, refrigerated, meat, cheese and bulk foods departments. Receives the NCG Purchasing weekly email newsletter update and access to the grocery discussion forum.
HR
Frequently handles human resources and personnel decisions such as hiring, position assignment, job descriptions and compensation. Receives the NCG People and Culture monthly email newsletter update and access to the HR discussion forum.
IT
Manages the co-op’s information technology systems and development. Receives the NCG Retail Technology monthly email newsletter update and access to the IT discussion forum.
Marketing
Responsible for co-op’s marketing efforts and brand development.
Meat and Seafood
Responsible for fresh and/or frozen meat and seafood department. Receives the NCG Fresh bi-weekly email newsletter update and access to the meat and seafood discussion forum.
Member Services
Responsible for member relationships. In many cases, responsible for member drives and member information tracking. Similar position titles may include owner services. Receives the NCG Marketing weekly email newsletter update and access to the marketing discussion forum.
Merchandiser
Responsible for merchandising, especially endcap and promotional spaces. Receives the NCG Purchasing weekly email newsletter update.